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FAQ

TL Watchpiece Malaysia

Frequently asked questions

Everything you need to know about our custom Seiko mods, warranty, and ordering.

A Seiko Mod is a custom-built watch using an original Japanese movement, such as those manufactured by Seiko Instruments. We assemble it with aftermarket parts, including the case, dial, hands, and bracelet.

We are not affiliated with Seiko or any other brand. All trademarks and brand names belong to their respective owners.

Since 2023, we've crafted over 1,000 watches for customers across Malaysia and beyond.

  • ✓ SSM-Registered Business (Reg. No. MA0336900-H)
  • ✓ Company Bank Account Available
  • ✓ Cash on Delivery (COD) for Ready Stock
  • ✓ Face-to-Face Deals Available in Johor Bahru

We're committed to providing a safe, transparent, and worry-free buying experience.

  • ✓ 1-Year Movement Warranty
  • ✓ Free Pickup for Eligible Warranty Claims (Malaysia Only)
  • This warranty covers manufacturing defects and movement-related issues only.
  • Excludes physical damage, water damage, normal wear and tear, misuse, and unauthorised modifications.

Yes, we offer full watch customisation based on your preferences.

Click Customize to design your own watch using our DIY configurator.

You can create a unique timepiece tailored to your style, and our customer service team will assist you with 1-on-1 support to bring your vision to life.

Ready Stock: Ships within 1–3 working days (ETA for Local)

Custom Orders: Typically require 7–10 working days, depending on the complexity of the build.

Yes. We use original Japanese movements from manufacturers such as Seiko Instruments (TMI) and Miyota, paired with carefully selected aftermarket components.

Our watches offer everyday water resistance suitable for hand washing and light splashes. We do not recommend swimming, diving, or exposing the watch to hot water unless otherwise stated.

We accept online bank transfers, FPX, credit/debit cards, e-wallets (including ShopeePay and Touch 'n Go eWallet), DuitNow QR, Shopee PayLater (instalment plans), and Cash on Delivery (COD) for eligible ready-stock orders.

As most watches are built to order, customised watches are generally non-refundable and non-exchangeable. If your watch arrives with a defect, please contact us and we'll be happy to assist.

Yes. We ship to selected countries worldwide. Shipping fees and delivery times vary depending on the destination.

  • ✓ Watch
  • ✓ Warranty Card
  • ✓ Premium Leather Watch Box
  • ✓ Free Strap Adjustment Tool

No. As these are custom-built watches, they are covered by our own warranty and are not eligible for Seiko's manufacturer warranty.

Yes. Face-to-face viewing and collection are available in Johor Bahru by appointment.

Getting started

How To Order?

01

Explore Our Collection

Browse our latest creations on our website and social media platforms. Choose from ready-stock models or discover inspiration for your custom build.

02

Create Your Own Watch

Design your dream watch using our online configurator, or discuss your ideas directly with us via WhatsApp for personalized assistance.

03

Secure Your Order

Make a deposit for custom orders or full payment for ready-stock watches. Once confirmed, we'll begin processing your order and prepare your watch for delivery.

Policies

Pre-Order and Payment Policy

Pre-Order

Requires a 30% deposit at the time of ordering. The remaining balance is due once the watch is assembled and ready for delivery.

Ready Stock

For items in stock, you can either meet up in our area for collection or opt for free shipping with full payment made upfront.

Checkout

Payment Methods

  • Online bank transfer
  • FPX
  • Credit / debit cards
  • E-wallets (ShopeePay, Touch 'n Go eWallet, and more)
  • DuitNow QR
  • Shopee PayLater (instalment plans)
  • Cash on Delivery (COD) for eligible ready-stock orders
  • Cash payment during meet-ups in Johor Bahru